St. Vincent and the Grenadines Tourism Authority (SVGTA)
UPDATED AND REVISED AS OF February 15, 2022
Data Controller. The data controller is St. Vincent and the Grenadines Tourism Authority (SVGTA), PO Box 834, 2nd Floor, NIS Building Upper Bay Street Kingstown St. Vincent and the Grenadines. Where a registration form is presented on this website, the data controller/processor may vary depending on the actual offering or the purpose of the data collection, but it is in any case displayed on the individual registration form’s privacy statement. The SVGTA data protection officer is Richard MacLeish, Director of Sales, firstname.lastname@example.org or email@example.com
When does this Privacy Statement apply? This Privacy Statement applies to Personal Data that you provide to SVGTA or which is derived from the Personal Data as outlined below. The use of and any information that is gathered by cookies or other web technologies is subject to the disclosures and options provided, which can be found in this document and on the relevant website or online communication.
Duration of processing of Personal Data. Where SVGTA is processing and using your Personal Data as permitted by law or under your consent, SVGTA will store your Personal Data (i) only for as long as is required to fulfil the purposes set out below or (ii) until you object to SVGTA’s use of your Personal Data (where SVGTA has a legitimate interest in using your Personal Data), or (iii) until you withdraw your consent (where you consented to SVGTA using your Personal Data). However, where SVGTA is required by mandatory law to retain your Personal Data longer or where your Personal Data is required for SVGTA to assert or defend against legal claims, SVGTA will retain your Personal Data until the end of the relevant retention period or until the claims in question have been settled.
Why am I required to provide Personal Data? As a general principle, your granting of any consent and your provision of any Personal Data hereunder is entirely voluntary; there are generally no detrimental effects on you if you choose not to consent or to provide Personal Data. However, there are circumstances in which SVGTA cannot take action without certain Personal Data, for example because this Personal Data is required to process your subscription or provide you with access to a web offering or newsletter. In these cases, it will unfortunately not be possible for SVGTA to provide you with what you request without the relevant Personal Data.
Where will my Personal Data be processed? SVGTA processes data primarily through its own facilities, vendor affiliates and third-party service providers within the authority of the Unites States but may from time to time utilize data processors within as well as outside of the European Economic Area (the “EEA”). Consequently, whenever SVGTA is using or otherwise processing your Personal Data for the purposes set out in this Privacy Statement, SVGTA may transfer your Personal Data to countries outside of the EEA including to such countries in which a statutory level of data protection applies that is not comparable to the level of data protection within the EEA. Whenever such transfer occurs, it is based on the Standard Contractual Clauses (according to EU Commission Decision 87/2010/EC or any future replacement) to contractually provide that your Personal Data is subject to a level of data protection that applies within the EEA.
Data subjects’ rights. You can request from SVGTA at any time information about which Personal Data SVGTA processes about you and the correction or deletion of such Personal Data. Please note, however, that SVGTA can delete your Personal Data only if there is no statutory obligation or prevailing right of SVGTA to retain it. Kindly note that if you request that SVGTA delete your Personal Data, you will not be able to continue to use any SVGTA service that requires SVGTA’s use of your Personal Data.
Furthermore, you can request from SVGTA that SVGTA restricts your Personal Data from any further processing in any of the following events: (i) you state that the Personal Data SVGTA has about you is incorrect, (but only for as long as SVGTA requires to check the accuracy of the relevant Personal Data), (ii) there is no legal basis for SVGTA processing your Personal Data and you demand that SVGTA restricts your Personal Data from further processing, (iii) SVGTA no longer requires your Personal Data but you claim that you require SVGTA to retain such data in order to claim or exercise legal rights or to defend against third party claims or (iv) in case you object to the processing of your Personal Data by SVGTA (based on SVGTA’s legitimate interest) for as long as it is required to review as to whether SVGTA has a prevailing interest or legal obligation in processing your Personal Data. Please direct any such request to firstname.lastname@example.org
Right to lodge a complaint. If you believe that SVGTA is not processing your Personal Data in accordance with the requirements set out herein or applicable EEA data protection laws, you can at any time lodge a complaint with the data protection authority of the EEA country in which you live or with the data protection authority of the country or state in which SVGTA has its registered seat.
Links to other websites. This website may contain links to foreign (meaning non-SVGTA Group companies or entities) websites. SVGTA is not responsible for the privacy practices or the content of websites outside the SVGTA Group of websites or newsletters. Therefore, we recommend that you carefully read the privacy statements of such foreign sites.
SVGTA’s legitimate interest. Each of the statements below constitutes a legitimate interest of SVGTA to process or use your Personal Data. If you do not agree with this approach, you may object against SVGTA’s processing or use of your Personal Data as set out below.
Questionnaires and surveys. SVGTA may invite you to participate in questionnaires and surveys. These questionnaires and surveys will be generally designed in a way that they can be answered without any Personal Data. If you nonetheless enter Personal Data in a questionnaire or survey, SVGTA may use such Personal Data to improve its products and services.
Creation of anonymized data sets. SVGTA may anonymize Personal Data provided under this Privacy Statement to create anonymized data sets, which will then be used to improve its and its affiliates’ products and services.
Recording of calls and chats for quality improvement and audit purposes. In case of telephone calls or chat sessions, SVGTA may record such calls (after informing you accordingly during that call and before the recording starts) or chat sessions in order to improve the quality of SVGTA’s services.
In order to keep you up-to-date/request feedback. Within an existing business relationship between you and SVGTA, SVGTA may inform you, where permitted in accordance with local laws, about its products or services (including webinars, seminars or events) which are similar or relate to such products and services you have already used from SVGTA. Furthermore, where you have attended a webinar, seminar or event of SVGTA or purchased or used products or services from SVGTA, SVGTA may contact you for feedback regarding the improvement of the relevant webinar, seminar, event, product or service.
Right to object. You may object to SVGTA using Personal Data for the above purposes at any time by emailing to email@example.com. If you do so, SVGTA will cease using your Personal Data for the above purposes (that is to say, under a legitimate interest set out above) and remove it from its systems unless SVGTA is permitted to use such Personal Data for another purpose set out in this Privacy Statement or SVGTA determines and demonstrates a compelling legitimate interest to continue processing your Personal Data.
How We Collect Information. SVGTA collects personal information in a variety of ways, including when you register with SVGTA on our websites or through initial interactions via our email communications, when you subscribe to SVGTA services through our websites, when you use SVGTA products or services via the websites, when you visit SVGTA websites or the websites of certain SVGTA partners, and when you enter Internet-based promotions or sweepstakes sponsored or administered by SVGTA.
User Registration. When you register on our websites, we ask for and collect information such as your name, email address, zip code, occupation, industry as well as other pertinent information. For some products and services we may also ask for your address and information about you and/or your business’s activities. Once you register with SVGTA and sign into our services, you are not anonymous to us.
Email Broadcasts. Users may elect to participate in a variety of SVGTA email broadcasts, ranging from daily news to supplier hot deals. SVGTA collects personal information in connection with the registration for and use of such services.
Contests. Users may elect to participate in promotions and/or promotional contests that SVGTA conducts from time to time on behalf of itself or partners. SVGTA collects personal information in connection with user registration for and participation in such promotions and contests.
Educational Programs. Users may elect to participate in educational programs such as Saint Lucia Expert Program, Seminars, Webinars, etc. that SVGTA conducts from time to time. SVGTA collects personal information in connection with user registration for and participation in such programs.
Events. Users may elect to participate in events that SVGTA conducts from time to time. SVGTA collects personal information in connection with user registration for and participation in such programs.
Event profiling. If you register for an event, seminar, or webinar of SVGTA, SVGTA may share basic participant information (your name, company, and email address) with other participants of the same event, seminar, or webinar including sponsors of the event for the purpose of communication, exchange of ideas and lead generation.
IP Addresses. SVGTA automatically receives and records information on our server logs from your browser, including your IP address, SVGTA cookie information, and the website page you request. SVGTA uses this information to help diagnose problems with our servers, for system administration, and to examine our website traffic in aggregate. The information may be collected and used to improve the content of our Web pages and to customize content and/or layout for each user.
Purchases. If you are purchasing something from a SVGTA website, we need to know personally identifiable information such as your name, email address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. This information may also be used by SVGTA to notify you of related products and services. Credit card information will not be shared or sold to unaffiliated third parties for any purpose without your express permission, except as necessary to process the transaction. Credit Card specific information is NOT stored on any SVGTA controlled online databases.
Use of Information. If you elect to provide us personal information, we use it primarily to deliver the service you requested. SVGTA may use personal information in a variety of ways including the following:
SVGTA may use personal information collected through its websites to send out targeted email promotions on behalf of its advertisers and industry partners.
SVGTA may combine information about you that we have with information we obtain from business partners or other companies in order to better deliver products and services that may be of interest and benefit to you.
SVGTA may use personal information to contact users regarding renewing participation to SVGTA services and products.
SVGTA may use personally identifiable information to send notification of SVGTA’s or our partners’ products and services by such methods as email and/or postal mail.
If you provide financial information, we use that information primarily to verify your credit and collect payments for your purchases, orders, subscriptions, etc.
SVGTA may send product announcements or special edition e-letters to online registrants.
If you participate in a SVGTA educational program, virtual tradeshow, or other time-sensitive program, we may contact you to remind you of upcoming deadlines or additional information concerning these programs.
SVGTA occasionally conducts subscriber and/or user surveys to better target our content to our audiences. The aggregated information collected is sometimes shared with our partners; however, we will do not share specific individual information with a third-party.
SVGTA operates several websites featuring its travel-related content and services. SVGTA may share personal information collected from users of its websites internally across these websites to better serve its users.
SVGTA offers lead generation opportunities to its travel industry partners. These opportunities may become available when you complete an education course or other online programs. SVGTA may externally share contact information (which includes street addresses, phones numbers and email addresses) collected from users of its websites/lead generation programs. Users of these products may opt-out of sharing contact information in our lead generation program at any time.
SVGTA has numerous products and services and therefore numerous email and promotion lists. In an effort to allow users to tailor their participation in SVGTA services and promotions, SVGTA provides users the ability to choose specific lists or products of interest or to be removed from participating in these lists. All email promotions sent from SVGTA provide an opt-out link at the bottom of the email pursuant to which users can opt-out of specific products and promotions. If you receive one of these emails and wish to unsubscribe please follow the instructions given in each email or contact firstname.lastname@example.org.
Sharing of Information Collected with Third Parties. In general, SVGTA does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you have requested, when we have your permission, or under the following circumstances:
We may provide personal information about our users to trusted partners and vendors who work on behalf of, or with SVGTA under confidentiality and similar agreements prohibiting such parties’ further use of the information. These companies may use your personal information to help SVGTA communicate with you about offers from SVGTA and our marketing partners. However, these companies do not have any independent right to use or share this information.
When you register for an educational program, contest, event, webinar, or other promotion that is sponsored by a third party, the third party will be provided personally identifiable information unless otherwise posted in connection with the promotion. The third party may contact you regarding current or future educational opportunities, contests, events or promotions.
SVGTA may offer white-labeled products to its third-party partners that may include contact information of users of its websites/education programs/lead generation programs. The products are solely offered to third-party partners to help travel professionals generate more leads. Users may universally opt out of these programs.
SVGTA may from time to time share personal information such as email addresses with trusted third parties who deliver content that is likely to be of interest to the user and subject to opt-out obligation on the part of such third party.
We may share personal information where we have a good faith belief that such action is necessary to comply with a judicial proceeding, a court order, or legal process served on SVGTA, or to establish or exercise our legal rights or defend against legal claims.
If SVGTA is acquired by or merged with another company, we will transfer information about you to this other company in connection with the acquisition or merger.
Forums/Chats/Blogs. Discussion groups may be available for our users on our websites. Participants should be aware that information disclosed in these discussion lists is made available to all members and thus becomes public information. We suggest that you exercise caution when deciding to disclose any personal identifiable information in such discussion groups. SVGTA is not responsible for the personally identifiable information you choose to submit in these forums.
Users may elect to participate in user forums to exchange information relevant to and of interest to Users of the website. To participate in the forums, users will be required to submit information such as a public username, identifying picture or image, areas of expertise, biographical information, and other similar personally identifying information. Your forum username, number of posts, date and time of your post, areas of expertise, and uploaded picture or image will be publicly available to Users of our websites. In addition, and other information designated by you in the registration process for public display will also be available to any User of our websites.
Security. SVGTA websites take commercially reasonable precautions to protect your personal information. When we transfer and receive certain types of sensitive information such as credit card and payment information, we re-direct users to industry standard SSL (Secure Socket Layer) encrypted servers. As a result, sensitive data you submit to our websites such as credit card and payment information is transmitted securely over the Internet.
Disclaimers. SVGTA is not responsible for any breach of security or for any actions of any third parties that receive the information as allowed by law. SVGTA also links to a wide variety of other sites and may contain advertisements of third parties. We are not responsible for their privacy policies or how they treat information about their users.
Children & Privacy. Our websites are general audience websites and are not directed to children under the age of 13. We will never knowingly collect personally identifiable information from children under the age of 13 without verifiable parental consent. If you are under the age of 13, please do not provide us with personally identifiable information of any kind whatsoever. If we become aware that a user is under the age of 13 and has submitted Personal Information without verifiable parental consent, we will remove his or her personally identifiable information from our files.
Update/Change Your Data
To update your email address or change your email preferences please contact our support vendor at email@example.com.
What Else Should I Know About My Privacy When Online?
Please keep in mind that whenever you voluntarily disclose personal information online – for example through email, discussion lists, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you’re online.
Our Site(s) are intended for use on a business-to-business basis, this provision of California law will not apply, in most cases, to the information collected.
California residents who utilize this Site(s) for personal, family, or household purposes may request further information about our compliance with this law by e-mailing firstname.lastname@example.org. You should put the statement “Your California Privacy Rights” in the subject field of your email. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this email address.
Limitations on Liability
IN NO EVENT WILL SVGTA OR ITS PARENT, AFFILIATES, LICENSEES OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITES OR ITS PRODUCTS OR SERVICES BE LIABLE IN ANY MANNER WHATSOEVER FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE THE SITES, OR IN CONNECTION WITH ANY FAILURE OR PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE (INCLUDING LOSS OF PROFITS, LOSS OF BUSINESS OR DATA, BUSINESS INTERRUPTION, AND DAMAGES THAT RESULT FROM INACCURACY OF THE INFORMATION OR INCONVENIENCE, DELAY, OR LOSS OF THE USE OF THE SITE). THE FOREGOING LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF SVGTA OR ITS AFFILIATES OR ANY OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Your Consent to This Policy
or mail to:
St. Vincent and the Grenadines Tourism Authority (SVGTA)
PO Box 834, 2nd Floor, NIS Building
Upper Bay Street Kingstown
St. Vincent and the Grenadines
Telephone: (784) 456-6222